2020, A Year in Review

Team working together

It is safe to say that 2020 kept all of us on our toes. It was fast-paced and full of unexpected change, so much so that it did not often allow time to reflect on how much progress was made, despite it all. Today, we take a moment to do so and to acknowledge the demanding work put in by so many that made it possible.

An Expanded Footprint

In a single year, we are proud to say we accomplished 11 payer go-lives. Some of these happened simultaneously at the end of the year which was a heavy lift by our team, who did it with grace and enthusiasm. Sandata was awarded three new state programs in North Carolina. Thousands of providers across the country will be touched by these programs. On the note of providers, Sandata began working with thousands of new providers across the country, including those in states where we are the aggregator and through direct sales.

In summary, the Sandata network of payers, providers and Medicaid participants now includes 18 state Medicaid relationships and 50+ MCOs, over 15k provider agencies, and over 2.1M Medicaid members.

A Presence in I/DD

In October, Sandata acquired Solana, a leading provider of software and services to the Intellectual and Developmental Disabilities (I/DD) industry. By joining forces, Sandata can bring more resources to Solana’s long-time customers and increase its understanding of the industry’s needs. Solana, which is transitioning its name to Sandata I/DD, is an important part of the growth Sandata achieved last year and into the future.

Problem-Solving Innovations

While working with our customers to understand their unique needs, we also saw trends where we could be of assistance. With that, Sandata worked to launch the following:

  • Flight
  • Order Manager
  • Business Intelligence across the Sandata platform
  • Employee Care for I/DD Providers
  • Sandata Eligibility (launching soon)

With our commitment to deliver and support Open Systems and Interoperability, in 2020 we continued investments in our Open Billing solution as well.

Maintained Commitment to Excellence

Despite the pandemic’s effects on Sandata and its customers, the commitment to excellence remained. Zero SLAs were missed, tools were released at no cost, and cybersecurity kept a priority with a HITRUST Certification renewal. Sandata saw double-digit growth, profitability, and increased its network of payers and providers. We really showed ourselves and our customers that anything is possible, and we are encouraged by what is already falling into place for 2021.

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