Welcome to Sandata’s
Customer Support Center
Sandata Sandy is here to answer questions about Password Reset, Visit Maintenance, Export Billing, and more!
Experience Matters with Sandata Customer Support
Sandata provides exceptional customer support by meeting our customers where they are when they have a question or need assistance. The goal is simple – provide resolution as quickly as possible so you, our customer, can get back to delivering care, and providing services/support to those who need it the most.
We make it easy to get the support you need! Chat with Sandata Sandy anytime or reference our user-friendly support guides below to help you get to the resources you need quickly and in real-time. Know that we are always here to help!
Getting Started
Sandata Sandy is here to help navigate you through our software and support you as you get started.
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Caregiver Start-Up
Carrie Caregiver is here to ensure that you have the right resources at your disposal, setting you up for success.
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EVV Vendor Solutions
Alt EVV Eddie is here to support vendors and agencies with integration, state aggregators, and more.
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Sandata Agency Management
Annie Agency is here to support agency owners and providers so you can deliver the best care.
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State Payer Programs
Suzie State is here to support stakeholders involved with state-level EVV so you can run an efficient program.
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More questions? Not finding what you need?
Sign into Sandata On-Demand any time for additional support!
Sandata On-Demand is available 24/7 to submit and manage your support requests and to access support tools/resources.
Getting compliant while getting better tools? That feels right.
Sandata’s home care and I/DD agency management solutions are unrelated to any state-provided EVV solution and not a requirement of the state.