Customer Support
Sandata On-Demand
Available 24/7 to submit and manage your support requests and access to support tools/resources.
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State Support
Arizona HCCCS (Health Care Cost Containment System):
855.928.1140
azcustomercare@sandata.com
California CHHS:
855-943-6070
cacustomercare@sandata.com
Colorado HCPF:
855.871.8780
cocustomercare@sandata.com
Connecticut – CDS (Consumer Directed Services):
833.675.4306
ctconsumerdirected@sandata.com
Connecticut DSS and DDS :
855.399.8050
ctcustomercare@sandata.com
HI – Med QUEST:
855.928.1141
hicustomercare@sandata.com
Idaho DHW:
855.545.1581
idaltevv@sandata.com
Illinois DHS:
855.331.8191
customercareemail@Sandata.com
Indiana FSSA:
800.457.4584 Option 5
INXIXEVV@gainwelltechnologies.com
Maine DHHS:
866.690.5585 Option 3
MaineCareEVV@gainwelltechnologies.com
New York Clients:
718.628.2266
customersupport@sandata.com
North Carolina – DHHS
855.940.4915
nccustomercare@sandata.com
North Dakota:
855.545.1583
ndaltevv@Sandata.com
Ohio Department of Medicaid:
855.805.3505
ODMCustomercareemail@Sandata.com
Pennsylvania DHS:
800.248.2152
papac1@gainwelltechnologies.com
Sandata Agency Management® (SAM):
888.311.6374
customercareemail@sandata.com
Tennessee BlueCare:
855.389.4843
tncustomercare@sandata.com
Rhode Island EOHHS:
855.781.2079
ricustomercare@sandata.com
Vermont – DVHA (Department of VT Health Access):
855.424.4655
vtcustomercare@sandata.com
Washington, DC DHCF (Department of Health Care Finance):
855.962.1322
wdccustomercare@sandata.com
Wisconsin – DMS:
833.931.2035
vdxc.contactevv@wisconsin.gov
I/DD (formerly Solana)
855.714.0005
IDDSupport@sandata.com
https://sandata.zendesk.com
Sales Inquiries
Payers: spmsales@sandata.com
Providers: info@sandata.com
Sandata EVV State Medicaid Programs
Our solutions service both State Medicaid Agencies as well as MCOs. Sandata has been providing payer EVV solutions for over 12 years and provider EVV solutions for over 25 years. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment and the only EVV solution with CMS certification.
Getting compliant while getting better tools? That feels right.
Sandata’s home care and I/DD agency management solutions are unrelated to any state-provided EVV solution and not a requirement of the state.
