Sandata System Status Page

System Status Updates

Alternate EVV Providers and Alternate EVV Vendors: All Sandata systems are operating normally.

Sandata FUSE: 

• Login functionality has been restored. You can log in to the system, but there reports of poor performance, visit data lag, and time out issues that we continue to address. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information. 

Sandata Agency Management Customers: 

• Agencies have reported issues with visit information not syncing between Sandata Mobile Connect and Sandata Agency Management. Our technical teams are actively investigating the root cause and working urgently to address the issue. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information.

Sandata Agency Management Customers with SPoC (clinical integration):

• Agencies have reported issues with visit information not syncing between Sandata Mobile Connect and Sandata Agency Management. Our technical teams are actively investigating the root cause and working urgently to address the issue. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information.

EVV State Payer Customers: 

• Login functionality has been restored. You can log in to the system, but there reports of poor performance, visit data lag, and time out issues that we continue to address. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information. 

EVV Enhanced State Payer Customers (Arkansas, Arizona, Colorado, Delaware, District of Columbia, Hawaii, Massachusetts, North Carolina, Wisconsin): 

• Login functionality has been restored. You can log in to the system, but there reports of poor performance, visit data lag, and time out issues that we continue to address. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information. 

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I/DD Customers: 

• I/DD customers may be experiencing the following issue related to Citrix:
  • Printers not appearing in the dropdown menu for selection.

Sandata Mobile Connect (SMC): 

• Agencies have reported issues with logging into the Sandata Fuse system including mobile apps, TVV, and API. Our technical teams are actively investigating the root cause and working urgently to address the issue. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information. 

Telephony Visit Verification (TVV): 

• Agencies have reported issues with logging into the Sandata Fuse system including mobile apps, TVV, and API. Our technical teams are actively investigating the root cause and working urgently to address the issue. If you are experiencing this issue, please do not contact support at this time, as they do not have additional information. 

BI Application: All Sandata systems are operating normally.

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