Case Story: Eisenhower Center

Two people happy using software on laptop“We’re only about five days post-implementation, but there is a lot more engagement. Staff that may have previously been in the dark about how things function are now engaged, they want things to make sense, so they can initiate workflow within their departments. This is going to help us generate workflow and capture a lot of missing information.”

Who else can say that after only five days? Charles Trojanek, Financial Director at Eisenhower Center, a multidisciplinary facility that provides post-acute, residential rehabilitation services to individuals with traumatic brain injuries, as well as services to I/DD and Community Mental Health consumers, can attest to both the ease of implementation and the user-friendly interface Sandata Agency Management offers.

“I was a Sandata user at a previous job and the functionality of Sandata Agency Management was able to transition to business at Eisenhower, however, Eisenhower was not used to having so many features that departments are accountable for. There are a lot of metrics that have never been captured here, and now leadership in those departments can easily pull this type of data. I also have confidence that our nurses and clinical team are going to be able to utilize it to its fullest potential. I was just excited about how user-friendly Sandata is.”

Not only has the transition from their previous agency management platform to Sandata Agency Management been smooth, but Trojanek has also already noticed cleaner claims that will result in fewer denials for Eisenhower.

“Some of the information that was coming out of our previous operating system was so wrong and outdated that when our bills would go through, they would get rejected, because some sort of manual update needed to happen.” Going through implementation with Sandata opened staff eyes and helped them get more involved with making sure their client files are cleaner. The implementation process also encouraged an all-hands-on-deck process where employees were not intimidated but were instead willing to get their departments into the new program.

So, what does Trojanek expect moving forward with Sandata?

“From a financial standpoint, there’s a lot of revenue being left on the table, because there was no way to capture all of that previously. There are also a lot of KPIs and metrics that have never been captured that we will now be able to. For leadership to be able to easily pull this type of data was a huge selling point for me.” From a company standpoint, he looks forward to keeping staff on the same page with a global calendar with scheduling abilities that will provide cohesive structure across the organization 

Despite the short amount of time in use, Trojanek is optimistic. “Once we get a good 60 days in, people will see some other advantages to migrating to Sandata. But right now, just freeing up time during the day for our internal staff was the initial impact and we’re definitely grateful for that.”

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