It is no secret that Electronic Visit Verification (EVV) software offers home care and I/DD agencies a powerful tool to manage patient care. It’s also known—and all too often learned the hard way—that the benefits of EVV don’t get fully or even adequately realized if field staff have trouble using it.
The Sandata EVV solution offers three different methods of visit capture technology to provide the greatest flexibility to both the member receiving services and the caregiver providing service. Providing multiple methods of EVV ensures the right services have been provided, at the right dates and times. Coupled with the Sandata Agency Management solution, visit data can be used to automate and streamline the internal process of completing billing and payroll accurately the first time, leading to a reduction in claim rejections and denials. To offer the greatest level of compliance with the federal EVV mandate—Sandata’s EVV solution offers three easy ways to verify visits.
- Mobile Application Verification
- Telephone Visit Verification
- Fixed Visit Verification
These three technologies allow agencies to increase care quality, automate billing and payroll, strengthen compliance, and improve efficiency by enabling auto-verification of the visit data.
Mobile Application Verification
An easy-to-use mobile app (available for Android and iOS) leverages GPS technology to confirm visit location when field staff are logging in and out of visits. The app also includes:
- Directions to the next visit via embedded maps and routing
- The ability to operate in connected and disconnected modes
- Task capture and care plan matching (optional configuration)
- Health assessment data collection with alerts, geared for VBP (optional configuration)
- The ability to capture free text visit notes
- Client voice and E-signature visit verification
- Presenting the caregiver their upcoming work schedule (optional configuration)
Additionally, the Sandata Mobile Connect app is available in 28 different languages to support a wide range of clients and caregivers
Telephone Visit Verification
Telephonic Visit Verification (TVV ™). When a client visit is completed by field staff, that caregiver calls a toll-free number to log the visit. Using Automatic Number Identification (ANI) technology, TVV validates the call number to identify the patient/location, captures the staff ID to validate the caregiver providing service, and simultaneously records the time of the call.
Fixed Visit Verification
For situations where access to a mobile device and/or a telephone isn’t available, that’s where Fixed Visit Verification (FVV) comes in. FVV is a small, discrete device registered to the client and then affixed in his/her home. When caregivers arrive at the client’s home, they write down a six-digit code provided by the FVV device, and then they start the visit. Once the visit is complete, the caregiver will write down a new six-digit code from the same device (note, this number displays electronically, is unique to time and client, and automatically changes every sixty seconds). Both codes can then be entered into Sandata’s EVV software by the caregiver
While visit verification is a highly important step in the fraud prevention process, efficiency in other areas can be equally vital to ensure caregivers have adequate time to provide the quality care in the home that your clients deserve.