Case Story: Personal Health Care

Transitioning from paper to electronic record-keeping is a task so daunting that it is often seen as not worth the trouble. But, with the Electronic Visit Verification (EVV) mandate now a requirement in most states, it is no longer avoidable. That was the reality Ryan Muir and his team at Personal Health Care in Phoenixville, Pennsylvania, were forced to face as the mandate went into effect in their state.

“We knew we had to find an EVV solution. But we wanted a solution that could also handle the specific agency management support we needed. More specifically, it needed to work for both home health aides and skilled nursing services. Sandata’s Agency Management tool (SAM) with EVV and CareConnect did all of that in a nice, neat package,” said Muir.

Like many home care agencies, Personal Health Care was previously using a server-based system, and their timesheets and nursing notes were kept on paper. Now, everything is electronic and stored on the cloud.

“The week we implemented our Sandata solution was chaotic. But the training and support we received from Joe and the rest of the Sandata team were excellent. Our Sandata team guided us through the entire process. In addition to a great onboarding and training process, they were always there to answer any questions we had — and, they still are,” added Muir, “Our Sandata solution and team make everything easier.”

Since implementing their SAM and CareConnect solutions, the Personal Health Care team has found it much easier to communicate with each other and has seen some remarkable improvements in the efficiency of some of their procedures and processes. For instance, their payroll processing used to take a couple of staff members an entire day to complete. Now, it only takes a few hours.

The Personal Health Care team is so happy with SAM and CareConnect that they are considering adding more Sandata solutions to their arsenal.

“The Sandata systems are robust and totally customizable. They are also simple to use and very reliable. Plus, every part of their software and apps is HIPAA compliant. Why would we look anywhere else?” Muir concluded.

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