Santrax® Fixed Visit Verification Solution

Patented Fixed Visit Verification enhances Electronic Visit Verification

Port Washington, NY - September 29, 2011: Sandata Technologies, LLC, a leading national provider of information technology solutions to the home care industry announces that our Santrax® Fixed Visit Verification is now live in 3 of our state programs as well as select Home Care providers and is helping our customers increase the level of automation of time and attendance through Electronic Visit Verification. Statistics have shown that time and attendance cannot be electronically tracked at the point of care in between 10% to 40% of the home care patient population for reasons such as no available land line phones, cell service or simply the patient’s refusal to let the home health worker use their phone. Santrax® Fixed Visit Verification (FVV) is helping to close this gap in electronic visit verification by providing a simple cost effective technology that allows for the electronic validation of home care visits.

Sandata’s patented FVV utilizes a unique token that is fixed within the patient’s home. This token generates a pre-programmed, multi-digit, unique number that corresponds to a specific date and time. When the caregiver arrives and just prior to their departure from the patient’s home, the caregiver presses the button on the FVV token and a multi-digit code displays. The caregiver writes the codes down and then makes a phone call into the Santrax® system to enter the data. The FVV system gives the caregiver the flexibility to enter the data in real time, or at a later time, into a cell phone or land line. This flexibility makes the device perfect for remote locations where no land line or cell service exists. The result is a specific date, time and location associated with a caregiver visit being entered into the Santrax® system – representing another layer to Sandata’s suite of solutions that help ensure patients receive the right care, at the right time and in the right location.

Santrax® FVV is a component of Sandata’s proprietary “Assured Coverage” program which combines multiple technologies to ensure maximum automation of the visit verification process. The Assured Coverage program also includes Santrax® Telephony which utilizes telephonic visit verification via a land line, Santrax® Mobile Visit Verification which verifies visits using GPS technology, and Santrax® Speaker Verification which uses biometric voice recognition technology to ensure caregiver compliance. These technologies allow home care administrators to feel confident that visit verification is occurring at the point-of-care, helping to guard against allegations of fraud and abuse, while improving care plan compliance.

Having a solution that addresses all phone availability situations is critical to the success of combating home care fraud as:

  • Land line only homes dropped from 34.4% in 2005 to 12.9 % in the first half of 2010
  • Approximately 1.9% of households have no telephone service representing nearly 4 million adults
  • Approximately 1.9% of households have no telephone service representing nearly 4 million adults1

Girling Health Care, one of the largest home care providers in the US, has recently launched the Santrax® FVV solution in two states. Wayne Douglas, President of Girling Community Care has stated “Girling’s Community Care division has successfully completed the roll out of Sandata’s Santrax® Telephony system at 29 locations in Texas and Missouri. Our analysis of the roll out has shown us that upwards of 35% of our visits cannot be validated through traditional telephony due to a combination of factors, including lack of land lines and our patients refusing to let our care givers use their phone. We are now very excited at the prospect of using Sandata’s Fixed Visit Verification solution to help us address this issue and we believe the Santrax® FVV solution will provide Girling with an accurate and cost effective solution to help meet our goals of fully automating our time and attendance process.”

According to Jeff Silverman, Sandata’s Chief Sales and Marketing Officer, "Sandata’s new Santrax® Fixed Visit Verification device is another example of Sandata’s continuous innovations aimed at increasing automation and efficiency, combating allegations of fraud and abuse, and increasing overall compliance for our Home Care Agency customers. Santrax® FVV offers multiple benefits to our customers. As a stand alone option, it represents an extremely cost-effective and accurate option to validate visit information where no land line or cell service exists. It can also be used in conjunction with our Santrax® Telephony land line services and our Santrax® Speaker Verification as another layer of fraud prevention. Sandata will continue to develop innovative solutions such as Santrax® FVV to meet the ever evolving needs of our customers.”

Visit us at the National Association of Home Care and Hospice (NAHC) show at the Mandalay Bay Hotel in Las Vegas, NV October 2nd through October 4th at booth 626, or at for more information

About Sandata Technologies, LLC

Sandata provides a complete package of information technology solutions, which includes scheduling, time and attendance, billing, payroll, compliance and clinical applications, for the home care industry. Sandata’s suite of products includes Santrax® Telephony, the market leading time and attendance product, Santrax® Agency Management and Santrax® Payor Management, web-based software solutions with features including: voice biometrics to perform speaker verification, and a jurisdictional view dashboard solution for states and other payors, municipalities and the home care agency market.

Sandata’s solutions enable home care agencies, whether Medicare, Medicaid, Commercial or Private Duty, government or managed care payors as well as any organization with a remote workforce to realize administrative cost savings, streamlined operational procedures, and significantly reduced paperwork burdens. Sandata has over 2,500 customers in all 50 states using its products in more than 500,000 homes and processes over 150 million telephone calls annually. Four data centers are strategically located across the country with state-of-the-art redundancy and disaster recovery capabilities.

For additional information about Sandata, please visit:

Sandata Contact: Jeff Silverman - - 516-484-4400

1Wireless Substitution: Early Release of Estimates From the National Health Interview Survey, January – June 2010, Department of Health and Human Services, National Center for Health Statistics, December 2010.